Frequently Asked Questions by our customers. 

Are Your Clothing Products Sustainable?

Absolutely! 80% of our clothing range consists of 100% organic or recycled polyester materials. We prioritise organic or recycled fabrics that are kind to both your skin and the environment. Our goal is to progressively evolve until we achieve a 100% organic clothing catalogue.

Can You Deliver To My Country?

Yes, we offer global delivery. If you have any doubts about shipping to your location, please check our shipping page for detailed information before placing your order.

How Long Is The Delivery Time?

Delivery times vary by country. Remember to allow for a 3-5 business day production period. Orders placed over the weekend will be processed starting Monday. For more specific information, please visit our shipping page. If you have further questions, feel free to reach out to us via email or our social media platforms. We respond promptly.

Do Items Get Delivered Separately?

Yes, some items may be shipped and delivered separately due to varying fulfilment times. Rest assured, all items you've purchased will be delivered to you.

Can I Return My Order?

As a brand committed to sustainability and responsible fashion, we ensure the highest quality and strict quality control for all orders. Therefore, we generally do not accept returns or exchanges unless an item is faulty. In the rare case that you encounter an issue, simply email us at hello@coolafricanmerch.com with a photo and description of the fault, and we’ll arrange for a replacement or refund. For more details, please refer to our Returns Policy page.

Can I Exchange My Order?

Yes, we offer exchanges for defective or damaged items. If you need an exchange for the same item, please email us at hello@coolafricanmerch.com, and we will guide you on how to send the item back to one of our warehouses. For more information, please check our Returns Policy page.

What Is Organic Cotton?

Organic cotton is a natural, GMO-free fibre that consumes less water than conventional cotton. Its production avoids the use of harmful chemicals (like fertilisers or pesticides) and promotes crop rotation to enhance soil health, fertility, and moisture retention. Additionally, by-products from the cotton ginning process are recycled for use in the animal feed industry.