Shipping & Fulfilment Information

Understanding Shipping Estimates

Please note: The shipping estimates provided here apply only to the shipping phase of your order. All orders go through a lead time of 3 to 5 working days for processing before they are dispatched.

Domestic Shipping (UK)

  • Royal Mail 24 Services: Estimated delivery in 1 to 3 days.
  • Royal Mail 48 Services: Estimated delivery in 2 to 5 days.
  • Courier Service: Next working day delivery.

European Shipping

  • Royal Mail Services: Estimated delivery in 3 to 5 days.
  • Courier Service: Delivery time varies depending on the destination.

International Shipping (Rest of World)

  • Royal Mail Services: Estimated delivery in 7 to 10 days.
  • USPS (USA): Estimated delivery in 3 to 5 days.
  • P2P (Australia): Estimated delivery in 4 to 9 days.
  • Courier Service: Estimated delivery in 5 to 7 days.

Missing Orders

In the rare event that an order does not arrive:

  • For UK: Replacement orders will be issued only after 10 working days post-dispatch.
  • For EU & Rest of World: Replacement orders will be issued after 28 days post-dispatch.
  • We recommend checking with your local post office and confirming your address before contacting us.
  • Please notify us within 60 calendar days of the dispatch date if your order hasn't arrived. After this period, we cannot replace orders free of charge.

Returns Shipping

For detailed information on returns, please refer to our Returns Policy page.

  • You are responsible for covering the shipping costs when returning an item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.The time for an exchanged product to reach you may vary based on your location.
  • For items over £75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without this.